FAQ

Kiara Sky FAQs
Frequently Asked Questions

Are all prices in AUD currency?
Our prices for Kiara Sky Australia will always be in AUD currency to make it easy for you to see the exact price you will be paying for selected products.


Do you ship outside of Australia? How much does shipping cost?
We do ship outside of Australia, Call for more information.


Do you ship to P.O. boxes
If you do ship directly to P.O. Boxes.


When will my order ship?
We do our best to ship your orders as fast as we can get to them. 

Also Refer to "Policies"


What payment methods do you take?
We take all card payments. We also accept PayPal.


What is your return policy?
Refer to "policies."


How can I change my order?
Refer to "policies."


Why is the company name Kiara Sky?
There is a sentimental meaning behind the company name. Kiara Sky is actually the name of the owner’s three year old daughter. Pretty cool right?


My order shipped, when will it arrive?

Depending on which shipping method you picked it will arrive between the times given.


Do Kiara Sky Gels shrink or bubble up?
Of course not! The reason why many nail techs prefer our gel is because it does not shrink or bubble up when applied. We don’t mess around when it comes to quality products.


Do the gel polishes for Kiara Sky need a gel polish base coat?
Unless they are being used on an acrylic, you do not need a base coat. Just pick a gel polish and go.


How does the OMBRÉ (mood changer polish) work?
We all get a little moody once in a while, right? Why not make it colorful. The 44 playful shades change color based on your body temperature, your mood, the heat of your coffee cup, or even while you’re holding an ice cold smoothie.


What are the most popular OMBRÉ colors?
Every color in our OMBRÉ collection is one of a kind but our most popular are:

Pinkarella (G809)
Happily Ever After (G810)
Sorceress (G816)
Knight & Shining Armor (G819)
Myth (G826) 


What is a favorite name of one of the products?
Easy one, Chinchilla (G410). Have you ever seen a purple Chinchilla? You will when you get this polish.


Why did my polish get clumpy even though I closed it correctly?
We know, this is like the ultimate tragedy and we are sorry you have had to experience it! Polish is heat and light sensitive, so if it’s exposed to undesirable temperatures there is a possibility that this could happen. If you love our product as much as we do keep it safe from clumping.


Is your products cruelty free?
Yes, our products are cruelty free. We believe in beauty without cruelty.


Is there a catalogue or poster that I can use at my salon?
We do have catalogs, but they are given solely to distributors. However, a poster would look fabulous in your salon let us know and we will send you one for a small shipping fee.


Do we carry sample sizes?
Call for more information.

 

 Dip Powder FAQs
Frequently Asked Questions

Why are the nails not shiny?
It’s very important to follow each step carefully or final result will come out looking more matte than shiny. After a client washes their hands, add another coat of Seal Protect then two layers of Dip Top. It’s very important that the first layer of Dip Top is allowed to completely dry before the second layer.


Is this acrylic or a gel?
Our dip powders do have a small percentage of acrylates, which is a main ingredient in acrylic powders. However our powders have added vitamins and calcium and are much finer than traditional acrylic. You also uses a series of glazes rather than monomer for application. The reason it’s in such high demand is because you get the acrylic look, but without the damage to the nail or the heavy feel.


How many sets can be done from each 1oz bottle of dip powder?
There are 10-20 sets, depending on the length of the nail and how much product is being used. That is why you should treat yourself and purchase more than one… just sayin.


How do I apply dip powder?
You can find our Dip Powder tutorials at www.kiarasky.com.au/learn, check it out!